Last updated: October 25, 2026
Youwo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Youwo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, company name, shipping address, billing address, and payment information when you place an order, submit an inquiry form, contact customer support, or subscribe to our marketing communications.
We also automatically collect certain information when you access our website, including your IP address, browser type, device information, browsing behavior, pages viewed, and time spent on the site.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, arrange delivery and after-sales support;
- Respond to your product inquiries, technical support requests and quotation requests;
- Send you order updates, invoices and service notifications;
- Send marketing materials, product updates and promotional offers (you may unsubscribe at any time);
- Improve our website, products and customer service;
- Prevent fraud, secure our website and comply with legal obligations.
3. Cookies & Tracking Technologies including Meta Pixel
We use cookies, web beacons, Meta Pixel and similar tracking technologies. These tools help us measure advertisement performance, collect visitor statistics, run targeted Facebook/Instagram ads and analyze website traffic.
You can manage or disable cookies through your browser settings. You can also opt out of Meta targeted advertising via Meta’s Ad Preferences page.
4. Sharing Your Information
We do not sell your personal information to third parties for commercial purposes.
We may share your data only with trusted service providers necessary for business operation, including payment processors, logistics carriers, Shopify as our e-commerce platform provider, and advertising analytics partners. All such partners are bound by data protection obligations.
We may disclose information if required by law, court order or government regulation.
5. Your Rights
Depending on your location, you may have the right to access, correct, delete your personal data, restrict processing, withdraw marketing consent, or request data portability.
To submit a data request, contact us at the email listed on our Contact page.
6. Data Retention
We keep your personal data only as long as necessary to complete the purposes for which it was collected, including order records and legal tax retention requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after updates means you accept the revised policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us via the contact information published on our website.
